PracticeOS support
Contact support@vanhu.net for PracticeOS help. The service is provided by Tastro ZW Pty Ltd T/A Vanhu.
Report a problem
If you are signed in, open Support in the PracticeOS sidebar to log a fault and track its status. If you cannot sign in, email Vanhu using the link below.
Include your practice name, the affected screen, the time in Zimbabwe, what you expected to happen and any support reference shown. Describe the steps using fictional examples. Do not email passwords, verification codes, patient names, clinical records or unredacted screenshots.
Unable to sign in?
Use the exact email your practice administrator added under Settings → Users. If your email account is already signed in but practice access is missing, ask the administrator to check that email and share the displayed support reference with Vanhu. You do not need to create another practice.
Billing or cancellation
The subscription is US$69 per month with one month’s cancellation notice. Read the subscription terms and email support to arrange payment or cancellation.
During an outage
Use your practice’s agreed downtime procedure. Keep a record of work to reconcile once access returns. Support email is not an emergency clinical service.